Privacy Policy

Information you provide

• Name, email, phone number
• Billing and shipping address
• Company information for B2B accounts
• Account credentials stored securely and not in plain text
• Order details and purchase history
• Communications such as support inquiries, emails, and messages
• Dealer / reseller application information

Payment information

• Payments are processed by third parties including Shopify Payments and Stripe
• We do not store full payment card numbers

Automatically collected information

• IP address
• Device and browser data
• Usage behavior such as pages viewed and interactions
• Approximate location at city/state level
• Cookies and similar technologies

We use personal information to:

• Process orders and provide services
• Communicate with you about orders, support, and updates
• Improve our website and products
• Send marketing communications, which you may opt out of anytime
• Deliver and measure advertising
• Detect fraud and protect security
• Comply with legal obligations

We use cookies and similar technologies for:

• Strictly necessary site functionality and security
• Analytics, such as Google Analytics
• Advertising, such as Meta, Google Ads, and LinkedIn

Your Choices

• Cookie Banner & Settings: You can accept, reject, or customize non-essential cookies using our cookie consent banner and "Cookie Settings" tool available on the Site.
• Browser Controls: You may block or delete cookies through your browser settings.
• Global Privacy Control (GPC): We honor GPC signals as a request to opt out of the sale and sharing of personal information.

Third-Party Tracking

Advertising partners may collect information over time and across different websites to provide targeted advertising.

We may share information with:

• Payment processors including Shopify Payments and Stripe
• Shipping carriers
• Marketing, analytics, and advertising partners
• Service providers supporting operations

We do not sell personal information for monetary value. We may share data for advertising purposes, which may be considered "sharing" under applicable laws.

We retain personal information only as long as necessary for business and legal purposes, including:

• Orders and transactions: up to 7 years
• Customer support: up to 3 years
• Analytics data: up to 26 months

We use reasonable safeguards including encryption in transit (TLS), access controls, and vendor security practices. No system is completely secure.

Our Services are not directed to children under 13. We do not knowingly collect personal information from children.

Depending on your location, you may have rights to:

• Access your personal information
• Request deletion
• Correct inaccuracies
• Opt out of sale or sharing

To exercise your rights, contact us at privacy@heckler.com.

We will respond within applicable legal timeframes.

Your information may be processed in the United States.

We may update this Privacy Policy from time to time.

privacy@heckler.com